Solutions
AFSVision
What's Important to You
What’s New with AFSVision?
Origination
Workflow
Accounting
Servicing
Exceptions
Reporting
Implementation
Commercial Lending
Commercial Real Estate
Small Business
Capital Markets
LIBOR to SOFR
LIBOR Transition Webinars
Digital Solution for the Future
Delivery Options
Getting Started
Continuing Service
Security
Certified Secure
Business Intelligence
Pricing Services
Portfolio Analytics
Credit Risk Navigator
Insights from AFS Business Intelligence
Market Insights
Client Success
News & Events
Blog
How to manage risk for a successful implementation
Continued Growth Despite Growing Headwinds: What 1Q2022 Showed Us in Commercial Lending
The Good News from 2021 – Signs Point to Commercial Lending Growth
Make the Connection: Commercial Banking and Real-Time Payments
Replacing LIBOR: Understanding Your Choices
ESG and Data Quality
Keep the SOFR Momentum Going!
Lending in the Time of COVID-19
Let’s Talk About SOFR
Stay on Track for LIBOR Transition
Success in Transformation
4 Key Elements for Commercial Lending Transformation
5 Reasons to Transform Your Commercial Lending Business
Getting Real about Real-Time in Commercial Lending
AFS Global Insights
Articles
Events
Press Releases
Videos
Webinars
Webinar Archives
Careers
Career Opportunities
Life at AFS
Benefits
About AFS
Discover the Advantage of AFS
What Makes Us Different
Awards
Our Clients
Our Community
Our Culture
Our Leadership
Jim Greenwood
Rick Bare
Melissa Hofer
Jeff Baldyga
Dean Snyder
Radford Laney
John Dubil
Amy McEldowney
Bruce Herndon
Gary Harrell
Robert Kahn
Our Mission and Values
Our People
Celebrating 50 Years
Contact Us
Communications Preferences
Directions
Global
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Solutions
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Delivery Options
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Continuing Service
Continuing Service
With AFS, excellent service continues long after implementation.
AFS has a strong client support program, which not only includes continuing support for AFS solutions and a transparent process for changed and new releases, but also an assortment of ongoing meetings, workshops, and seminars that ensure we remain actively engaged with our clients long after implementation.
Support you can rely on.
We design AFS solutions and our implementation process to mitigate issues before they are even a possibility, ensuring a smooth transition. However, because we know problems may occur, AFS has a formal process to identify, track, investigate and remediate customer issues.
Our multi-tiered support model delivers consistent, excellent service to support banks’ business goals and technology needs:
Business hours are supported via the Customer 1st (C1st)/Help Desk process via phone or online help hotlines.
AFS provides 24/7 support for production and end-of-day issues.
Holiday and weekend support can also be provided.
Additionally, AFS has a best-in-class support schedule that is based upon the severity of the incident reported by a client (critical, high, medium and low) with industry-leading guaranteed response times.
Working together for change.
In the event that a systemic change is required after implementation, AFS utilizes a robust and transparent change control process that includes working closely with the client on an initial assessment, detailed specification agreement, and cost parameters. Throughout the process, changes to the system impacting the client are documented, reviewed, approved, and tracked to ensure timely and efficient delivery.
AFS also remains actively engaged with clients on every aspect of a new release. Release timing and content is communicated well before the release. AFS schedules “early look” sessions with the client prior to the release to review key features. Timing for the release/patch delivery to the client is always based on a mutually determined schedule.
Get the support you need with AFS.
There’s a reason why our average client tenure is more than 20 years. Help when you need it, forums to voice your ideas, opportunities for education and networking: these are just some of the benefits of an AFS solution. Get all the support you need before, during, and after your Commercial lending transformation with AFS.
Solutions
AFSVision
What's Important to You
What’s New with AFSVision?
AFSVision Role-Based Security
Origination
Workflow
Accounting
Servicing
Exceptions
Reporting
Implementation
Commercial Lending
Commercial Real Estate
Small Business
Capital Markets
LIBOR to SOFR
LIBOR Transition Webinars
Digital Solution for the Future
Delivery Options
Getting Started
Continuing Service
Security
Certified Secure
Business Intelligence
Pricing Services
Portfolio Analytics
Credit Risk Navigator
Insights from AFS Business Intelligence
Market Insights
Client Success
News & Events
Blog
How to manage risk for a successful implementation
Continued Growth Despite Growing Headwinds: What 1Q2022 Showed Us in Commercial Lending
The Good News from 2021 – Signs Point to Commercial Lending Growth
Make the Connection: Commercial Banking and Real-Time Payments
Replacing LIBOR: Understanding Your Choices
ESG and Data Quality
Keep the SOFR Momentum Going!
Lending in the Time of COVID-19
Let’s Talk About SOFR
Stay on Track for LIBOR Transition
Success in Transformation
4 Key Elements for Commercial Lending Transformation
5 Reasons to Transform Your Commercial Lending Business
Getting Real about Real-Time in Commercial Lending
AFS Global Insights
Articles
Events
Press Releases
Videos
Webinars
Webinar Archives
Careers
Career Opportunities
Life at AFS
Benefits
About AFS
Discover the Advantage of AFS
What Makes Us Different
Awards
Our Clients
Our Community
Our Culture
Our Leadership
Jim Greenwood
Rick Bare
Melissa Hofer
Jeff Baldyga
Dean Snyder
Radford Laney
John Dubil
Amy McEldowney
Bruce Herndon
Gary Harrell
Robert Kahn
Our Mission and Values
Our People
Celebrating 50 Years
Contact Us
Communications Preferences
Directions
We have Solutions for your Challenges
Request a Demo
Contact Us
Solutions
AFSVision
What's Important to You
What’s New with AFSVision?
AFSVision Role-Based Security
Origination
Workflow
Accounting
Servicing
Exceptions
Reporting
Implementation
Commercial Lending
Commercial Real Estate
Small Business
Capital Markets
LIBOR to SOFR
LIBOR Transition Webinars
Digital Solution for the Future
Delivery Options
Getting Started
Continuing Service
Security
Certified Secure
Business Intelligence
Pricing Services
Portfolio Analytics
Credit Risk Navigator
Insights from AFS Business Intelligence
Market Insights
Client Success
News & Events
Blog
How to manage risk for a successful implementation
Continued Growth Despite Growing Headwinds: What 1Q2022 Showed Us in Commercial Lending
The Good News from 2021 – Signs Point to Commercial Lending Growth
Make the Connection: Commercial Banking and Real-Time Payments
Replacing LIBOR: Understanding Your Choices
ESG and Data Quality
Keep the SOFR Momentum Going!
Lending in the Time of COVID-19
Let’s Talk About SOFR
Stay on Track for LIBOR Transition
Success in Transformation
4 Key Elements for Commercial Lending Transformation
5 Reasons to Transform Your Commercial Lending Business
Getting Real about Real-Time in Commercial Lending
AFS Global Insights
Articles
Events
Press Releases
Videos
Webinars
Webinar Archives
Careers
Career Opportunities
Life at AFS
Benefits
About AFS
Discover the Advantage of AFS
What Makes Us Different
Awards
Our Clients
Our Community
Our Culture
Our Leadership
Jim Greenwood
Rick Bare
Melissa Hofer
Jeff Baldyga
Dean Snyder
Radford Laney
John Dubil
Amy McEldowney
Bruce Herndon
Gary Harrell
Robert Kahn
Our Mission and Values
Our People
Celebrating 50 Years
Contact Us
Communications Preferences
Directions
Global
Sign In